Question 1

What responsible gambling tools are available for Indian players?

Accepted Answer

The platform provides a comprehensive set of responsible gambling tools including deposit limits (daily, weekly, and monthly), loss limits, wagering limits, session time controls, reality check notifications, cooling-off periods, and full self-exclusion options. All of these features are accessible from the Responsible Gambling section within your account settings on both the desktop website and the Android mobile app. Players also have access to an on-platform self-assessment questionnaire and links to external gambling support organizations, along with general info on identifying problem gambling behavior.

Question 2

How do I set a deposit limit and does it apply to UPI and bank payments?

Accepted Answer

To set a deposit limit, log into your account and go to Account Settings. Select the "Responsible Gambling" tab, then click on "Deposit Limits." Choose whether you want a daily, weekly, or monthly limit, enter the maximum amount in INR, and confirm. The limit applies to all payment methods including UPI and direct bank transfer, so your cap is enforced regardless of how you fund your account. If you later wish to increase a limit, there is a cooling-off period of 24 to 72 hours before the increase is applied — a deliberate protective measure to prevent impulsive decisions.

Question 3

Will I still receive bonus and promotional info if I self-exclude?

Accepted Answer

No. Once self-exclusion is activated, all marketing communications are immediately stopped. This includes welcome bonus offers, promotional emails, reload bonus notifications, and any other outreach related to games or betting opportunities. The platform takes this seriously as part of its commitment to player welfare — removing the temptation of attractive bonuses during a period when you have voluntarily chosen to step back from betting is an important part of making self-exclusion genuinely effective.

Question 4

What happens to my existing bets if I activate self-exclusion?

Accepted Answer

If you activate a self-exclusion while you have pending bets, those bets continue to be processed and settled according to normal rules. You will not be able to place any new bets from the moment the exclusion is activated, but existing wagers already submitted to the system will run to completion. Any winnings from settled bets during the exclusion period will be credited to your account balance, which you can request to withdraw after the exclusion ends or, in some cases, during the exclusion period by contacting customer support directly.

Question 5

Is the responsible gambling section available on the Android app?

Accepted Answer

Yes. All responsible gambling tools available on the desktop website are also fully accessible through the Android mobile app. Developers have ensured that the mobile interface prioritizes ease of access to protective features — you can tap to the Responsible Gambling section within three steps from the home screen. This means that whether you are betting from a desktop browser or on the go via your Android device, you always have full control over your limits, session settings, and self-exclusion options without needing to switch to a different device or platform.

Question 6

How does the platform prevent underage betting?

Accepted Answer

A mandatory Know Your Customer (KYC) verification process requires all users to submit a government-issued photo ID — such as an Aadhaar card, PAN card, or passport — before full account access is granted. The registration form includes a date of birth gate, and accounts flagged with inconsistent age-related info are reviewed by the compliance team. The platform also provides guidance for parents on parental control software that can restrict access to betting-related com domains on shared Android and other devices. Periodic re-verification may also be triggered for high-value transactions or suspicious activity patterns.

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