All information’s given are based on the information available at the time of publication.
We reserve the right to change alter any information before or after your booking packages due to any event or circumstances beyond our control. Such as major road works which may necessitate route changes.
Incase if we are aware of any changes sufficiently in advance we will notify you at the time of booking, otherwise our Tour Manager or Local representative will inform you for the changes made.
We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any Bus or coach company, Hotel, Transport or any other facility or service mentioned in this brochure. We only take care in selecting all the ingredients in your holiday; as we only select and inspect them and have no control in running of them, we cannot be in no way responsible for mechanical fault or any injury, death, loss or damage which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping company, coach owner/ Transport operator who are the company`s independent contractors arising outside our normal selection and inspection process.
There is no Contract between the company and the client until the company has received the initial deposit amount per person as specified for each package. The full payment must be received in accordance with procedures laid down, under the Payments Terms and conditions. If not paid in that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder.
To terminate the Contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In that event, the Company is free to terminate the Contract; the company shall refund the initial deposit amount without payment of any interest.
To amend, alter, vary or withdraw your any tour package, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable for any damage, additional expense, or consequential loss suffered by the Clients or for any compensation claims made.
It is clear understanding between either parties that any loss arising on account of cancellation of flight / train / bus tickets booked by the Clients; either through the Company or on his/her own or through a third party; the Company shall not be liable for such losses or additional expense, or consequential loss suffered by the Clients.
No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure.
In the event of the Company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:
To continue with the tour or holiday as amended or altered.
To accept any alternative tour or holiday which the company may offer.
In either of these above cases the Client shall not be entitled to, or the Company shall not be liable to the Client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund.
HEALTH & SAFETY
The Company shall in no circumstances whatsoever will be liable to the Client or any person traveling for:
Any death, personal injury, sickness, accident, loss , delay , discomfort ,increased expenses, consequential loss/ damage or any misadventure howsoever caused Any act, omission, default or Independent Contractor or other person or be any servant or agent , employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or service for the Client or for any person travelling with him howsoever caused. The temporary or permanent loss of or damage to baggage or personal effects howsoever caused in this condition the expression “Howsoever caused” includes negligence on the part of any person.
All baggage and personal effects shall be at all times and in all circumstances, the responsibility of passengers. www.himachaldekho.com is not responsible for any type of loss and damage (baggage or person).
Health matters should be the sole responsibility of the traveler. It shall be duty of the guest to inform the Company of any medical condition(s) that may affect his ability to undertake the activities or could negatively affect the interest of the group. Under such situation, the Company reserves the right to deny the guest participation in some of the activities with no refund.
No liability on the part of the Company arising in any way out of this Contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
If the Client has any complaint in respect of the services provided by any of the Independent Contractors, the Client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Tour Manager of the Company in order to enable the Company to take up the matter with the Independent Contractor so that in future other Clients do not face the same difficulty.
Any claim or complaint by the Client must be notified to the Company in writing within 7 days of the end of this holiday tour. No claim notified to this Company beyond this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.
It is hereby declared that the immunities provided under this Contract shall be available to the Company`s managers, including Tour managers, employees, servants and agents but not to the Independent Contractors selected by the Company.
Each of this condition shall be severable from the other end if any provision be invalid, illegal or unenforceable. The remaining provisions shall nevertheless have full force and effect.
Adequate travel insurance cover is strongly recommended. BookMyHimachal.com does not include the costs towards the insurance premium. Hence, it is advised to the clients they get adequate insurance cover at their own costs. In case of settlement of any claims whatsoever. BookMyHimachal.com is not responsible for such things.
In Case Of Emergency
In case of emergency or disaster such as Exeptional adverse weather conditions, earthquake, fire , war (declared or undeclared), invasion, rebellion, revolt, riot, civil commotion, civil war, nuclear fission, strike, act(s) of omission/commission by any concerned government(s), or government agencies, judicial or quasi-judicial authorities, occurrence of any event can force the Company to change or extended. Hence any additional expenditure occurred due to the above reasons the same will be borne by the passengers.
The pre-set menus mentioned with timings are provided , for the breakfast/lunch/dinner on the tour as mentioned under each itinerary as printed in our brochure and We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In case a tour participant wakes up late or misses the breakfast /Lunch/Dinner offered to him then no claim can be made for the meal which he has missed and unutilized.
Hotels/Room. Accommodation provided is generally on a twin sharing bases so single occupancy, arising for whatever reason, will cost more. Extra bed will also be charges as per hotel specified rates. Guests will have to abide by the check-in/out time of the respective hotels. Early arrivals/late departures or overstays due for whatever reason is the responsibility of the guests themselves. Use of hotel services and amenities are the responsibility of the guests.
We try and mention Hotels name for each package, we reserve the right to change the same due to unavoidable circumstances if in case any. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund. We will not be responsible or liable in case of loss of property or life at the Hotel. Similarly any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the Company will not be liable for the same.
bookmyhimachal.com shall in no circumstances whatsoever will be liable to the Client or any person travelling with him/her for:
Loss of baggage/ loss of life or loss of other valuables by the airlines. Change of flight timings or change of route with or without prior intimation
Overbooking of seats by the airline.
Failure on the part of airline to accommodate passengers despite having confirmed tickets.
If in the event that the client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the client is not allowed/able to board the flight, the client shall not hold The Company responsible for the same and no claim whatsoever can be made by the client against the Company for refund or compensation. All incidental expenses arising out of such situation will be payable by the Client.
Please note the low cost airlines do not provide meals on board.
There is a limitation how much luggage can be carried as check-in baggage and cabin (hand) baggage. Luggage carried over and above the limit will have the be paid for by the Client at the time of check-in. Please note for few sectors caring cabin baggage is not allowed.
Airport taxes /airport development fees as applicable to be paid over & above tour cost should there be a rise post the printing of the brochure.
All the airline ticket bookings / cancellation and travel on such airline ticket will be subject to the terms & conditions as mentioned in our Booking & Cancellation policy mentioned in this document.
Our cars are allotted on the booking priority basis. Each transport operators have their own set of rules that must be complied. The company is not liable to any dispute arising from non-compliance of such rules. Any damages caused by you during the travel shall be payable by you.
We generally use Deluxe 2 X 2 Luxury Buses /Coaches or vehicles such as Tempo Traveller, Tavera, Mahindra Scorpio, Toyota Qualis, Tata Sumo as per the availability of vehicles and actual size of the group. In case of Bus / Tempo Traveler the seat numbers are allocated on a first come first serve basis, as per the booking date and the same will remain same throughout the tour.
All baggage and personal belongings and valuables are all times and under all circumstances are your responsibility. Though Our tour manager / local representative will take reasonable care of your luggage but if you are carrying any high value items on the coach, you are advised to take personal care and do not leave them behind when you leave the Bus/ Taxi/Coach . We will not be responsible or liable in case of theft or robbery of the said items from the Bus/ Taxi/ coach.
Any damages caused during your use, shall be payable by the Clients and the Company will not be liable for the same.
The drivers of the vehicles are bound by specific rules such as maximum driving hours in a day/ a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel.
In case, any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances. Vehicle will be provided as per group size.
TRANSFER FROM ONE TOUR TO ANOTHER
A transfer from one tour to another of the originally booked tour will be treated as a cancellation on that tourthus attracting the cancellation charges as stated in these terms and a fresh booking on another.
For the comfort and convenience of our clients, we can sometimes reverse the direction, or slightly amend the itinerary. We will apprise you of these amendments, prior to the start of the tour or on tour. In case a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
BOOKING & PAYMENT CONDITIONS
For booking confirmation, at least 25% advance payment is to be done in our account by Cash/Net banking/Credit card /Debit card in our company account & online through our website. (www.himachaldekho.com). The amount paid at the time of booking, is non-refundable. We do not accept any form of cheques. The bookings will be processed only after 25% of the total amount has been paid. The full amount must be paid fifteen days before the tour/stay starts. We will send a reminder of full payment 20 days before the tour/stay starts. Failure to deliver complete payment will result in cancellation of the arrangement. For instant bookings or on-the-spot booking, 100% payment is required before bookings are processed.
- The vehicle used for transfers is not at disposal.
- It is mandatory to carry photo ID card while you are on tour
Cost Exclusion :
- Cost of lunches.
- Additional / personal use of vehicle.
- Any extra excursions or sightseeing apart from the specified itinerary.
- Camera fees, guide charges.
- Any incidental and other expenses which are not specified in the Inclusions.
- Taxes as applicable.
- Early check-in or late check -out is subject to availability and may be chargeable by the hotel.
- In case of non availability of hotels, similar category of hotels will be provided.
- No refund in case of natural calamity like-weather, road conditions, the physical ability of the participants etc.
POSTPONE AND PREPONE OF TOUR
For postpone/ Prepone of tour packages are to be communicated in written and need to be inform us at least 7 days prior to your tour date.
INR 2500/- or Costing difference due to availability will be charged for the propone/postpone of tour package.
AMENDMENTS / CANCELLATIONS
Sometimes we may make amendments to the itinerary, due to unforeseen developments or due to some inevitable circumstances such as unavailability of sights, adverse climatic conditions etc. In some cases such changes could mean extra charges but you will be informed of the complete details. In the event of the Company exercising its rights to amend any aspect of the services, the guest(s) shall have to continue with the program as amended.
We understand that changes are sometime inevitable, In case Client is willing to amend or cancel his/her booking due to some unavoidable circumstances that might be death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-
- 60 days pre-travel date
- 80% of the amount paid will be refunded
- 59-40 days pre-travel date
- 50% of the amount paid will be refunded
- 39-25 days pre-travel date
- 25% of the amount paid will be refunded
- 24-15 days pre-travel date
- 15% of the amount paid so far refunded
- Less than 15 days
There will be no refund for NO SHOWS.
Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation charges as indicated in the above-mentioned table.
The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.
The refund will be in the same currency used in the payment and at no interest. The company does not assume responsibility for the difference the local currency value due to fluctuation of exchange rates. Processing of cancellation must be done by formally writing to the Company.
The refund shall be processed within 15-20 working days from the date of the cancellation request. Refund will be made online/offline (Netbanking/Cheque/DD/) as per client preference. Please note transfer fee(payment gateway charges/bank charges etc) charged at the time of booking will not be refundable.
Law & Jurisdiction:
For all complaints, suits, claims or disputes of relating to any products including tours by the Company and third party products and tours, the courts and tribunals in Manali, India alone shall have exclusive jurisdiction. All tours are subject to laws, rules of RBI / Govt. of IndiaUpon booking of any services, the above-mentioned terms & conditions shall be binding on both the Company and the Client and shall become the only basis of relations between the parties and all previous communication in whatsoever form or mode whether oral or otherwise, with respect to any terms & conditions of the tour and services shall stand cancelled / revoked / terminated.